A restaurant in Hyderabad and food delivery aggregator Swiggy have been ordered to compensate a customer for delivering ‘non-vegetarian’ food to a vegetarian.The District Consumer Dispute Redressal Commission has instructed the food delivery aggregator and the restaurant to pay Rs. 10,000 to the complainant.
According to a report published in The Hindu, Shruti Baheti, a resident of Hyderabad’s Madhapur, stated that she had ordered a vegetarian special roll from the restaurant through Swiggy.She alleged that not only was the order delayed by 54 minutes, but the roll also contained chicken pieces, which she noticed only after she started eating it.
Following the incident, she not only sent a legal notice but also filed a complaint with the Consumer Commission.